In Windows, what should I do about error messages during removal and installation of Adobe software?

In Windows, if you uninstall an Adobe program in order to install a newer version of the program, you may receive one of the following error messages:

"The installation source for this product is not available..."

"Error 1612 Missing source media."

"Error 1714: Cannot remove older version..."

"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'Adobe [product] .msi' in the box below."

"Error 1714 The older version of Adobe [product] cannot be removed. Contact your technical support group."

To prevent these error messages, try the following steps:

1. Make sure the Adobe product you are attempting to upgrade is not listed within the Add/Remove Programs control panel; see In Windows, how do I uninstall programs?
   
   
2. Restart your computer if any programs were uninstalled.
   
   
3. Download and install the Windows Installer CleanUp Utility (this utility works for both 32-bit and 64-bit versions of Windows).

   If you are using Windows Vista, right-click msicuu2.exe (the executable file for the cleanup utility) and choose Run as administrator.

4. Download a cleanup script from Adobe (for problems installing and uninstalling Adobe Creative Suite software):
   
   
   • Adobe CS3Clean Script (see Adobe's Using the new CS3Clean Script)
   • Adobe CS4Clean Script (see Adobe's Using the Adobe Creative Suite 4 Clean Script)

If you still receive an error message after following these steps, contact your Support Center.

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