At IU, how can I access my Exchange account on my iPhone, iPod touch, or iPad?

Username:
Password:

By connecting your iPhone, iPod touch, or iPad to your Indiana University Exchange account via Exchange ActiveSync, you can synchronize your Mail, Contacts, and Calendars over both Wi-Fi and cellular networks. Additionally, you can now manage some aspects of your device through Outlook Web App, including wiping it if it is lost or stolen; see In Outlook Web App, how can I manage my Exchange ActiveSync device?

Note: You can still connect to Exchange through IMAP as well; see At IU, how can I read my email on my iPhone, iPod touch, or iPad through an IMAP connection? However, you will not be able to take advantage of advanced features with an IMAP connection.

Follow the directions in the sections below to set up your iPhone, iPod touch, or iPad with Exchange, verify time zone settings, and set a default email account if necessary.

Setting up your iPhone, iPod touch, or iPad to use Exchange ActiveSync

To set up your account, you should have a reliable Wi-Fi Internet connection. When you finish entering your mail settings, the iPhone, iPod touch, or iPad will check them by connecting to your account. For information on making a Wi-Fi connection, see IU Secure wireless connections: iPhone, iPod touch, or iPad

Note: Before storing personal information in your iPhone, iPod touch, or iPad, the University Information Security Office strongly recommends configuring a passcode. See With an iPhone, iPod touch, or iPad, how can I secure my data?

From the main screen, tap Settings; then tap Mail, Contacts, Calendars to access the mail setup screen.
If you have been using IMAP to connect to Exchange, select that account and remove it. To create your new Exchange account setup, tap Add Account... .
On the "Add Account..." screen, select Microsoft Exchange.
On the "Exchange" setup screen, enter the appropriate information:
- For "Email", enter your full IU email address.
- For "Domain", enter ads.iu.edu .
- For "Username", enter your Network ID username.
- For "Password", enter your Network ID passphrase.
- For "Description", enter anything you wish.
Tap Next; on the same screen, the "Server" field will appear beneath "Email". If the field is not already filled in, enter www.exchange.iu.edu , and then tap Next again.
Your iPhone, iPod touch, or iPad will now verify your Exchange account settings. If you are not on a Wi-Fi network, this could take some time.
You will see options to turn on or off synchronization for Mail, Contacts, and Calendars. These settings will be on by default.
Tap the Save or Done button. This will take you back to the "Mail, Contacts, Calendars" mail setup screen.

This will configure your iPhone, iPod touch, or iPad to use Exchange; your device should begin syncing with your Exchange account immediately.

Verifying your time zone settings

On the "Mail, Contacts, Calendars" screen, scroll to the bottom. If Indianapolis or a nearby city for your time zone is not selected, select Time Zone Support.
Tap Time Zone.
In the text entry field on the "Time Zone" screen, enter the letters for a city near you in a time zone you want to choose. Typing only a few letters of the city name will display a listing below the text entry field.
Select the city for the time zone you want. This will take you back to the "Mail, Contacts, Calendars" setup screen.

Setting a default email account

If you access multiple email accounts, you will want to set one as the default account. A default account is the one that will be automatically used when you want to send mail or make a calendar entry. You can still use other accounts at any time, but this setting makes your primary account the first option.

From the main screen, tap Settings; tap Mail, Contacts, Calendars to access the mail setup screen.
Find "Default Account". If your desired default account is not selected, tap Default Account and select the appropriate account from the list.

To further customize the settings for your email account, see Apple's iPhone and iPod touch: Mail Settings.

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Last modified on August 26, 2011.