Configuring an email client for Imail or Umail

Both Imail and Umail support connections from email clients using the IMAP protocol. In addition, Imail supports Microsoft Exchange connections when using Outlook.

Configuring Imail using Exchange/Outlook

Note: To configure your Outlook client for Imail using Exchange, see Set up Outlook 2007 to get your email.

To configure your email client for Imail using Exchange, specify the following:

• Username: Use  username@imail.iu.edu  (replace username with your Imail username, which should be the same as your Network ID username).
  
  
• Password: Use your Windows Live password (not your Network ID passphrase). If you do not know your Windows Live password, see At IU, how do I set or reset my vendor password for Imail or Umail?

Configuring Imail using IMAP

To configure your email client for Imail using IMAP, specify the following:

• Username: Use  username@imail.iu.edu  (replace username with your Imail username, which should be the same as your Network ID username).
  
  
• Password: Use your Windows Live password (not your Network ID passphrase). If you do not know your Windows Live password, see At IU, how do I set or reset my vendor password for Imail or Umail?
  
  
• IMAP server (or Incoming Mail Server): Use pod51000.outlook.com .
  
  
• SMTP server: Use pod51000.outlook.com .
  
  
• SSL: Specify Secure Sockets Layer (SSL) for incoming (IMAP) connections.
  
  
• TLS: Specify Transport Layer Security (TLS) encryption for outgoing (SMTP) connections; use port 587.

  Note: If the mail client does not have TLS as an option, select SSL and use port 465 instead for outgoing mail.

Note: Use the same username and password to authenticate with the SMTP server. Do not select Secure Password Authentication.

For complete instructions on configuring supported email clients, see Microsoft's Outlook Web App.

Configuring Umail using IMAP

To configure your email client for Umail email using IMAP:

1. Enable IMAP for your Umail account. For instructions, see the Gmail Help for Enabling IMAP.
2. Set your Google password. See At IU, how do I set or reset my vendor password for Imail or Umail?
3. Configure your email client for Umail. For advanced server settings and instructions, see the Gmail Help Supported IMAP client list. Note that the IMAP server settings listed for Outlook 2007 also work for Outlook 2010.

When prompted for your username and password, use the following:

• Username: Use  username@umail.iu.edu  (replace username with your Umail username, which should be the same as your Network ID username).
  
  
• Password: Use your Google password (not your Network ID passphrase). If you do not know your Google password, see At IU, how do I set or reset my vendor password for Imail or Umail?
  
  

If you have difficulties, try the following:

• In your email client, make sure you entered  @umail.iu.edu  after your username.
  
  
• Ensure that your mail client isn't set to check for new mail too often. If your mail client checks for new messages more than once every 10 minutes, your client might repeatedly request your username and password.
  
  
• Check whether you can authenticate directly to the Gmail login page using your Google password. If you cannot, try resetting your Google password; see At IU, how do I set or reset my vendor password for Imail or Umail?
  
  
• Try unlocking your account at Umail's unlock CAPTCHA page. When asked for your email address on this page, use  username@umail.iu.edu  where username is your IU username.
  
  
• If you still cannot access your inbox, contact your campus Support Center.

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