From my home computer, why won't Outlook connect to my IU Exchange account?

If you are having problems connecting to your Indiana University Exchange account from home using Outlook, try the following:

• Make sure the proper Windows networking authentication level is set. If you don't know what this is, or if you have never manipulated this setting, the IU Windows Authentication Update will configure it for you. To get this tool, see What is the tool that disables LM/NTLMv1, and where can I get it?

  If you are a local support provider or are familiar with the Microsoft Management Console (MMC) and Group Policy Objects (GPOs), you can also find more information in How can I use the local security settings to force NTLMv2?

• Make sure you are connected via the IU VPN. For more information, see The basics of VPN at IU and At IU, using an outside ISP, why can't I connect to my Exchange account with Outlook or BlackBerry Desktop Manager?

  Note: If you live on campus, this does not apply to you. Ethernet (wired) connections on campus do not require a VPN connection.

• Test your account through Outlook Web Access (OWA). OWA allows you to access your Exchange account through a web browser, and it should work no matter how you're connected. If you can't access your account through OWA, then you know the problem is with Exchange, IU's network, or something else beyond your control. If you succeed, you know the problem is not with Exchange, and is probably with your computer. In either case, you can contact the Support Center for help.

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