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ARCHIVED: At IU, if I forget my passphrase on a UITS shared central system, what should I do?

Note: These instructions do not apply to IU Network Access accounts. For more information, see About Network Access accounts (guest wireless access) at IUB, IUPUI, IUE, IUK, IUN, IUS, and IUPUC.

If you have forgotten your passphrase on a UITS shared central system at Indiana University, you must have your passphrase reset:

Contact your campus Support Center for more information. UITS consultants and system administrators cannot look at passphrases on computing accounts, because all passphrases are encrypted. Because your identity cannot be safely verified over the telephone, consultants cannot change passphrases in that way.

Note: If you've stored your passphrase in any applications or on any devices, remember to change it there as well.

Note: When you change your Network ID passphrase, it may take up to 20 minutes for all systems to recognize the new passphrase. UITS recommends waiting 20 minutes before logging into IU systems, such as IU Webmail, Account Management Service, and One.

All of the following are considered "shared" systems at IU; this is not necessarily an inclusive list:

  • Exchange
  • Cyrus/Webmail
  • Oncourse
  • OneStart
  • Access to STC/RTC computers
  • SharePoint
  • VPN access

Note: Some departments run their own servers for email or applications and are not part of the shared systems. If you are having trouble with a departmental system, you will need to seek assistance from that department.

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Last modified on September 05, 2012.

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